Withdrawal and return policy

Pursuant to Legislative Decree of February 22nd 2014, implementation No.21 of EU Directive 2011/83/UE about workers’ rights, the customer can return the product purchased and obtain the reimbursement of the amount payed for the purchase.

The customer shall send, within 14 (fourteen) days since the receipt of the product, a registered letter with acknowledgement of receipt to Kosmos scarl – Via F.Longano, 9 – 86100 Campobasso (CB). The notification can also be sent, within the same interval, via email to info@igro.it

Upon receiving the notification of withdrawal, Kosmos scarl will contact the customer to provide the address where the products must be returned to; therefore, the customer will undertake to return the products to Kosmos scarl according to such indications within the next 14 days. Kosmos scarl, within 14 days since the receipt of the notification of withdrawal, will reimburse the full amount paid by the customer. Re-dispatch fees of the products will be charged to the customer. The necessary condition for the withdrawal to be exercised is the substantial integrity of the products to return.

Should the value of the products have decreased due to a manipulation different to that required to establish the nature, characteristics and the functioning of the products (i.e. damaged products, incomplete or non-compliant packaging, missing or damaged parts of the products such as components, elements, accessories, packaging materials, boxes, documents and/or other objects), Kosmos scarl will refund the purchase amount minus the value of the decrease thereof. Should the customer redispatch products after the above-mentioned relevant time and/or in case of open or partially used products which cannot be returned, the right of withdrawal is excluded and Kosmos scarl will return the product purchased to the customer with shipping fees charged to him.

With the above-mentioned restrictions, Kosmos scarl will reimburse the actual amount paid by the customer within 14 days since the receipt of the notification of withdrawal in the way agreed with the customer.