Foreword

The following General Terms and Conditions of Sale govern the supply and sale of products on the www.igro.it website. General Terms and Conditions of Sale are formulated in compliance with the legislation on contracts concluded away from business premises and from the provisions of Legislative Decree No. 206 of September 6th, 2005.

Parties to the contract

The Contracting parties are the following:

  • KOSMOS SOC. COOP a R.L. – Via Francesco Longano, 9 (sede legale), 86100 Campobasso – P.IVA: 01746080702 – C.F.: 01746080702 – REA n° CB-132665 – PEC: kosmoscoop@pec.it
  • Client: the final consumer, i.e. individuals who act for purposes unrelated to professional activities (hereinafter the “Customer”) and concluded an order accepted by da igro.it

Application and change of the General Terms and Conditions of Sale

By placing an order in compliance with the methods envisaged, the Customer declares to be acquainted with all the indications provided throughout the purchasing procedure and to fully accept General Terms and Conditions of Sale. Kosmos scarl reserves the right to change General Terms and Conditions of Sale giving notification in this part of the website. The applicable General Terms and Conditions of Sale are those in force at the time of placing an order. Any modifications will be in force following their publication in the website.

Registration to the Website

Registration to the website through username and password is optional. If the Customer does not wish to register, he can still conclude any purchases: only delivery details will be requested upon invoicing the order.

Characteristics and prices of products or services

Products’ images may not be perfectly representative of their characteristics and may differ in color, size and accessories shown. All purchase-support information are intended as mere material for general information, not referring to the real characteristics of a single product.

Products are offered at the price indicated on the website when placing the order. Products are no longer on sale within two months from the expiring date. Prices are inclusive of VAT, which will be detailed in the purchase invoice of the product.

Prices do not include delivery charges, which are indicated in the final section right before submitting the order and specified in the order receipt confirmation sent to the Customer via e-mail.

Ordering procedure

Orders can be only placed to and from the Italian Republic.

Orders are not subject to minimum or maximum quantity limitations and are offered within the limits of stock availability.

Promotional codes, where available, offered by Kosmos scarl are valid only for products in the time span indicated. Promotional codes are non-reimbursable and not cumulative. To benefit from reductions and/or advantages related to promotional codes, the customer will have to insert the promotional code in the appropriate space provided upon validation of the order on the website. In case of forgetfulness, no order placed may be cancelled or renewed to insert a promotional code.

No orders accepted from underage users.

The process leading up to placing an order and concluding a purchasing contract is clearly reflected throughout the website pages through written texts and explicative images.

No order may be cancelled or modified after the payment is confirmed.

Confirmation of order receipt and order acceptance

Upon receiving an order, Kosmos scarl will automatically send a confirmation receipt via e-mail which will summarize all the order details. After receiving the order, Kosmos scarl will check the availability of the ordered product and communicate the order acceptance only following such a verification.

Should Kosmos scarl be unable to fulfill a received order, the customer shall be promptly informed.

The customer shall not be entitled of compensation in damages or indemnification, as well as of any other contractual or extra-contractual liability for direct or indirect damages to persons and/or property in case of non-acceptance of an order.

Accepted methods of payment

Kosmos scarl only accepts the following methods of payment:

  • Credit cards (American Express, Visa or Mastercard); via Stripe payment platform. The total amount due for an order will be charged only upon shipping.
  • PayPal: online payment system, subject to registration, that allows any company or customer with a valid email address to send and receive payments. The payment takes place through PayPal’s payment platform.
  • Bank transfer: the order will be shipped as soon as the amount due will be confirmed on Kosmos scarl bank account.

Shipping

Products shipping and delivery can be exclusively carried out on Italian territories. Kosmos scarl will exclusively ship to the destination designated in the order. No PO boxes shipping accepted.

Kosmos scarl will ship the items ordered by the customer, via express courier, to the designated address, indicatively within 24 working hours from the order acceptance. Delivery is usually within 3-5 working days. The reported delivery times are indicative.

Delivery fees are charged according to the tariffs indicated on the website on the date the order is transmitted.

The courier company is responsible for the delivery. In case of possible non-delivery or delay in delivery, please call the Customer Service number +39 335 753 1500.

Product acceptance by the customer

Possible damages to the packaging and/or the goods, or the non-correspondence of the number of items or of the indications, must be immediately notified by affixing a specific indication on the delivery note of the forwarder. By signing the carrier’s delivery document, the customer attests the actual external integrity of the product and the delivery’s conformity.

Possible issues about the actual physical integrity, the correspondence or completeness of the received products must be notified within 2 (two) days since the date of delivery via email to info@igro.it or calling the No. +39 335 753 1500.

Billing

It shall be invoiced any order of a private customer who registered his tax code and any order of a professional customer or company with a Vat number. The invoice will apply the details provided by the customer upon placing the order. No change in the invoice after the issuance thereof. Upon placing the order, it is necessary to specify the shipping address should it be different to the billing one.

Withdrawal and return policy

Pursuant to Legislative Decree of February 22nd 2014, implementation No.21 of EU Directive 2011/83/UE about workers’ rights, the customer can return the product purchased and obtain the reimbursement of the amount payed for the purchase.

The customer shall send, within 14 (fourteen) days since the receipt of the product, a registered letter with acknowledgement of receipt to Kosmos scarl – Via F.Longano, 9 – 86100 Campobasso (CB). The notification can also be sent, within the same interval, via email to info@igro.it

Upon receiving the notification of withdrawal, Kosmos scarl will contact the customer to provide the address where the products must be returned to; therefore, the customer will undertake to return the products to Kosmos scarl according to such indications within the next 14 days. Kosmos scarl, within 14 days since the receipt of the notification of withdrawal, will reimburse the full amount paid by the customer. Re-dispatch fees of the products will be charged to the customer. The necessary condition for the withdrawal to be exercised is the substantial integrity of the products to return.

Should the value of the products have decreased due to a manipulation different to that required to establish the nature, characteristics and the functioning of the products (i.e. damaged products, incomplete or non-compliant packaging, missing or damaged parts of the products such as components, elements, accessories, packaging materials, boxes, documents and/or other objects), Kosmos scarl will refund the purchase amount minus the value of the decrease thereof. Should the customer redispatch products after the above-mentioned relevant time and/or in case of open or partially used products which cannot be returned, the right of withdrawal is excluded and Kosmos scarl will return the product purchased to the customer with shipping fees charged to him.

With the above-mentioned restrictions, Kosmos scarl will reimburse the actual amount paid by the customer within 14 days since the receipt of the notification of withdrawal in the way agreed with the customer.

Guarantee

All products sold by Kosmos scarl, except for food, are under the producer’s conventional warranty and the 24 months warranty for lack of conformity pursuant to Legislative Decree 24/2002 and such like and articles 130 e 132 of Legislative Decree 206/2005. To benefit from assistance under guarantee, the customer must keep the original invoice and the delivery document.

Should the product purchased present manufacturing defects or be damaged during shipping, the customer can demand the replacement of the product within 2 (two) days since the date of receipt via email to info@igro.it . The customer must also return the defective or damaged product in its unopened original and intact package.

In case of return, shipping fees will be on Kosmos scarl. Kosmos scarl will replace the product in question with an identical one or with one with the same value, in case of stock exhausted and after agreement with the customer.

Applicable law and competent Court

The sale of goods and/or supply of services take place within the Italian State territory and are therefore regulated by the current Italian law. For any dispute or claims that may arise, the competent Court will be that provided under the Italian applicable law upon concluding the contract.

European consumers must be informed that the European Commission has set up an online platform providing an alternative dispute-setting tool. European consumers can take advantage of such an instrument to set out disputes on online contracts of sales and services out of courts. Consequently, if you are a European consumer, you can use such online, dispute-setting platform. The platform is available at this address: (http://ec.europa.eu/consumers/odr/).